SHIPPING POLICY Monarch Basics currently processes and ships orders in the Province of Ontario only. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this web site. All purchases from this web site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this web site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. PRICING POLICY While we make every effort to ensure accuracy, prices and specifications are subject to error. If errors should occur, we apologize for the inconvenience and reserve the right to make corrections. Our Price Match Guarantee Monarch Basics Office Products will match any in-stock competitor's advertised price! It works like this: Present us with one of the following: a copy of the current Canadian competitor's advertisement, original register receipt, competitor's catalogue page or web page. Our associates will verify that the item is in stock and available for immediate sale and delivery of the advertised product. The advertised product must be the identical, with the same manufacturer and manufacturer part number as the product being purchased. The product must be new and factory sealed, and sold by an authorized Canadian dealer, subject to a Canadian manufacturer's warranty. For internet and delivered purchases, the competitor's published next day shipping and handling fees will be added to the competitor price for a fair comparison. Our Terms and Conditions: Advertised price must be in Canadian dollars and will be calculated including all charges for delivery if applicable Our guarantee does not apply to the following: advertising errors, special OEM, government and educational prices, restricted offers, mail order offers, rebates, coupons, free or bonus offers, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing, re-manufactured items, demonstration units or other special offers. Monarch Basics reserves the right to limit quantities sold to an individual customer. We also reserve the right to modify the terms and conditions of our price match guarantee at our discretion. RETURNS POLICY All in-stock office products are returnable within 30 days. Products must be in their complete and original packaging including all manuals. Technology returns such as computers, cameras, printers, software, peripheral accessories must be returned unopened within 14 days of purchase. Return of defective products is contingent on the manufacturer's defective and/or repair/replacement policies. Products ordered to your specifications are not returnable, including special ordered product and non-stock merchandise. Please contact a Monarch Basics' representative regarding your specific situation.